Legal withdrawal period
In accordance with applicable legal provisions, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to give any reason or pay any penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you then have an additional 14 days to return the product(s) concerned by the withdrawal.
The right of withdrawal does not apply to customers outside the European Union.
Contractual withdrawal period
On Little Pirates, we offer you the possibility to exercise your right of withdrawal within 14 days from receipt of the products. You then have an additional 14 days from the communication of your decision to withdraw to return the product(s) concerned.
In the case of an order containing multiple products placed on little-pirates.ie, the 14-day period to communicate your decision to withdraw runs from the receipt of the last product.
The terms for exercising your right of withdrawal are set out below.
Conditions for exercising the right of withdrawal
In the event of exercising the right of withdrawal within the period referred to in 24.2, only the price of the purchased product(s) and the delivery costs will be refunded, with return costs remaining at your expense.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be resold as new, and, if possible, accompanied by a copy of the purchase invoice for optimal processing. In the event of depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the product, your liability may be engaged.
To exercise your right of withdrawal, in accordance with legal provisions, you will find below, in the appendix, the standard withdrawal form to be sent to the following address: contact@little-pirates.ie. You may exercise your right of withdrawal by any means, including postal mail or email to contact@little-pirates.ie, clearly expressing your intention to withdraw and mentioning the relevant order.
Once the withdrawal form or declaration has been sent to Little Pirates no later than 14 days after receipt of your order, you must return the product(s) concerned to the Little Pirates address within a reasonable time and no later than 14 days from the sending of the withdrawal form or declaration.
In accordance with Regulation No. 1182/71/EEC of 3 June 1971 determining the rules applicable to deadlines, dates and terms:
1° The day the contract is concluded or the day of receipt of the goods is not included in the period mentioned in Article L.221-18;
2° The period begins at the start of the first hour of the first day and ends at the expiration of the last hour of the last day;
3° If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
Where information relating to the right of withdrawal has not been provided to the consumer under the conditions set out in Article L.221-5 (2°), the withdrawal period is extended by twelve months from the expiry of the initial withdrawal period determined in accordance with Article L.221-18. However, where this information is provided during this extension, the withdrawal period expires 14 days after the consumer has received this information.
The burden of proof of exercising the right of withdrawal in accordance with Article L.221-21 lies with the consumer.
Appendix – Withdrawal form
The Customer may use the model withdrawal form below:
(Please complete and return this form only if you wish to withdraw from the contract.)
I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the goods ()/for the provision of services () below:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Return address
Please contact our Customer Service by email at contact@little-pirates.ie
Refund
In the event of exercising the right of withdrawal, Little Pirates will reimburse all payments received (including delivery costs) no later than 14 days from the date on which Little Pirates is informed of your decision to withdraw, using the same payment method used for the order (unless you expressly agree to another method).
This refund may be delayed until we have received the returned product or until you have provided proof of shipment, whichever occurs first.
Little Pirates is not required to reimburse additional costs if you have expressly chosen a delivery method more expensive than the standard delivery offered on little-pirates.ie.
It is specified that in the case of full or partial payment by gift vouchers, these cannot be refunded in cash, cheque, or bank card. Refunds for purchases made with gift vouchers will be issued exclusively in the form of gift vouchers for an equivalent amount.
No cash on delivery shipments will be accepted for any reason.
In the case of an exchange of size, we refund return shipping costs up to a limit of €5.
For any withdrawal request, please contact us at contact@little-pirates.ie