Our policy lasts 14 days. If 14 days have passed since the delivery of your order, we unfortunately cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Defective items:
The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to contact@little-pirates.ie (description and attached photos/videos).
To complete a return, you must also provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; we will indicate the procedure to follow once your file has been accepted according to our conditions. There are certain situations where only a partial refund is granted (if applicable).
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is displayed.
If after completing all these steps you still have not received your refund, please contact us at contact@little-pirates.ie.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale and/or promotional items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email at contact@little-pirates.ie.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than €75, you should consider using a tracked delivery service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.
No cash on delivery shipments will be accepted, under any circumstances.
Right of withdrawal
In the event of exercising the right of withdrawal, Little Pirates is required to refund the amounts paid by the customer, free of charge, except for return shipping costs. The refund is due within a maximum period of 14 days from the date of receipt of the returned parcel(s). If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
However, the right of withdrawal does not apply to the following purchases:
Goods that you have opened and are not returnable for hygiene or health protection reasons
Goods that are inseparably combined with other items
Opened goods that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.